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I'm getting the same thing for an object containing a cylinder shape rail. (made in blender) I'm going to learn in 3ds max untill then. I'm eager to learn why or what needs to be done in blender to be turned into a surface file with an object containing a cylinder. (I spent awhile making the object only to find I can't make it a surface file lol ).

Quote from: redrider197 on May 02, 2016, 04:45:59 AM
I'm getting the same thing for an object containing a cylinder shape rail. (made in blender) I'm going to learn in 3ds max untill then. I'm eager to learn why or what needs to be done in blender to be turned into a surface file with an object containing a cylinder. (I spent awhile making the object only to find I can't make it a surface file lol ).

having a similar issue at the moment. i've managed to convert cylindrical and square tube models to .surface (mostly railings and frame structures). however after compiling the model library and testing them in DE, it appears that the geometry has been reduced to lesser polygons, or some surfaces simply disappear, look distorted, or flicker as if they have been compressed to occupy the same space. according to the model library creator log, there's no poly count reduction or removal of degenerate vertices.

this is new to me, having successfully converted complex cylindrical tubes such as railings and metal frames to .surface files before.

any help would be appreciated, thanks!

I didn't know the model creator was able to reduce polygons.. Is that something you've seen before?

If the vertices are really close together, they MAY be getting compressed into the same position. At one point, that feature was programmed into the surface creator. It could still be there.  I dont remember what the tolerance for it is though.  If you see me online over the weekend, give me a shout, and I'll take a look at your model, and see if I can do some debugging.

thanks Jamie! for the project i'm working on, i opted for using 2d planes with railing textures instead.
but i'll follow up and send you a few objects, so we can compare them and hopefully solve the issue in the future.

I'm getting the same thing... nothing happens when i open the surface creator

it just loads for a seconds and nothing....

this is in the event viewer

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

i have all .net framework installed

Okay so....if there is a single soul left and you some how come across this. Me and Gary664 seemed to experience the same problem with the surface tool not opening. I've figured out the solution at least for me, haven't confirmed with gary. I just had to do a fresh install and once again same issue, I forgot what I did but since i'm here, all I had to do was download this https://www.microsoft.com/en-us/download/details.aspx?id=35 it's the DirectX needed for the program. For some reason it doesn't come included with digital earthworks download. I also had to download a .dll file something like d3dx9_33.dll for the most recent DE but I assume that's because I didn't have this particular directX end user installed because as it downloads and installs things for you it shows what is being installed and I saw this exact .dll file.

I recently had the same issue as user "ctrivelpiece" on the unhandled exception thing. Idk if it was the same issue but I had a collision model for an object and for whatever reason, putting a uvw unwrap on it and then converting back to edit poly fixed the error I was getting. It might also have something to do with using the line tool, then sweep modifier to edit poly. Maybe.